Petpals is marking two significant milestones. Kerry Donn is celebrating her tenth anniversary at the helm of Petpals Chingford & Epping Forest while Phil and Alex Till of the Basingstoke are commemorating their 500th (human!) customer since launching.
Back in 2014, after being made redundant and discovering she was pregnant with her first child, Kerry found herself at a crossroads. She wanted to combine her love for animals with a career she could truly enjoy – all the while managing the whirlwind of caring for a newborn. So, when she came across a local pet-care business in need of a new owner, it was like the universe had thrown her the perfect bone. And the rest, as they say, is history.
“I can’t quite believe I’m celebrating 10 years at the helm of Petpals Chingford,” said Kerry. “It’s been a whirlwind – my son, who just turned 10, decided to arrive a week before I took over the business, so things were pretty hectic to say the least! Since then, I’ve welcomed a daughter and built a family, all while running Petpals and doing what I love most – caring for pets. It feels like Petpals has been with me every step of the way.”
What started as a leap of faith for Kerry has blossomed into a beloved local service that has become a go-to for pet care in the community. “When I took over, Petpals was already well established and trusted, thanks to the previous owner. I knew there was a high demand for these services, and there still is! I’m constantly getting enquiries for dogs and cats. Even with so many new options in Chingford, I think we stand out because of the quality and trust we’ve built, giving pet owners that all-important peace of mind.”
Ten years on, Kerry is eager to keep that family feel at Petpals going for many years to come. “I’m so excited to continue the journey with Petpals Chingford and see where the next decade takes us,” said Kerry. “There’s nothing better than meeting new pets and catching up with the familiar furry faces I’ve come to know and love in the community. The trust we’ve built with local families means the world to me, and I can’t wait to keep strengthening that bond, providing the same care and love for Chingford’s pets for years to come.”
Kerry isn’t the only member of the Petpals community to be hitting an exciting milestone too. Petpals Basingstoke owners Phil and Alex Till have just celebrated reaching their 500th customer. The couple, who launched their business in December 2016, are marking this significant occasion with a gesture of goodwill to their local community.
“We’re over the moon to have reached our 500th customer!” added Phil. “It feels like just yesterday we started this incredible journey, and to think we’ve now cared for so many wonderful pets. To celebrate this special moment, we’re asking our milestone customer to choose a pet charity, and we’ll make a donation on their behalf – it’s our little way of giving back to the community that’s supported us from day one.
“We’re so grateful to every pet owner who has trusted us with their furry friends, and we are excited to continue our love of caring for pets with our next 500 customers!”
For Kevin Thackrah, Director of Petpals, these two milestone moments signify the success that the brand has achieved to date.
“Being part of the Petpals family makes me so proud for a whole host of reasons but to celebrate these significant achievements with our network of franchisees has to be a real highlight. As we look to the end of another fantastic year, I just want to congratulate Kerry, Phil and Alex for their hard work,” said Kevin.
To find out more about Petpals’ range of pet-care services, visit https://petpals.com/
